Privacy Policy

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book our cleaning services
• Create an account on our website
• Contact us for inquiries or support
• Subscribe to our newsletter
• Fill out feedback forms

Types of Personal Data

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property details, cleaning preferences, special instructions
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Messages, feedback, and support interactions

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Primary Uses

• Service Delivery: Schedule and provide cleaning services
• Communication: Send booking confirmations, updates, and service-related messages
• Payment Processing: Process payments and manage billing
• Customer Support: Respond to inquiries and resolve issues
• Service Improvement: Analyze usage patterns to enhance our services

Marketing Communications

With your consent, we may use your information to:

• Send promotional offers and cleaning tips
• Notify you about new services and features
• Share relevant content through our newsletter

We Never Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Limited Sharing Scenarios

We may share your information only in these specific circumstances:

• Service Providers: Trusted third-party companies that help us operate our business (payment processors, scheduling software, background check services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers and employees
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with your consent)

Service Provider Agreements

All third-party service providers are contractually required to:

• Maintain the confidentiality of your information
• Use your data solely for specified purposes
• Implement appropriate security measures
• Delete or return data when services end

Security Infrastructure

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Servers: Data stored on secure, monitored servers with restricted access
• Regular Audits: Periodic security assessments and vulnerability testing
• Access Controls: Role-based access with multi-factor authentication
• Staff Training: Regular privacy and security training for all employees

Payment Security

Payment information is processed using industry-standard security measures:

• PCI DSS compliance for payment processing
• Secure payment gateways with encryption
• No storage of complete credit card numbers
• Tokenization for recurring payments

Types of Cookies We Use

Third-Party Analytics

We use Google Analytics and similar services to understand website usage. These services may collect:

• Pages visited and time spent on site
• Traffic sources and referral information
• Device and browser information
• General geographic location

Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner preferences
• Opt-out tools provided by analytics services
• Do Not Track browser settings (where supported)

Access & Control

You have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Email: privacy@cleaningcompany.com
• Phone: (555) 123-4567
• Online form: Submit a privacy request through our website

Age Requirement

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age.

Parental Notice

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at:

• Email: privacy@cleaningcompany.com
• Phone: (555) 123-4567

Data Deletion

If we learn that we have inadvertently collected personal information from a child under 18, we will:

• Delete the information from our systems immediately
• Take steps to prevent future collection
• Notify the parent or guardian of the deletion
• Implement additional safeguards if necessary

How We Update This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• New legal or regulatory requirements
• Updates to our technology and systems
• Feedback from customers and stakeholders

Notification of Changes

When we make significant changes to this policy, we will:

• Email registered users about the changes
• Display a prominent notice on our website
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes

Your Continued Use

By continuing to use our services after policy updates, you acknowledge and agree to the revised terms. If you disagree with changes, you may:

• Discontinue using our services
• Contact us to discuss your concerns
• Request deletion of your personal information